LifeSkills conducts culture change programmes for organizations by enabling them establish a good understanding of the difference between the culture they currently have, and the culture they would like to develop. This involves audits, development, training, acculturation follow up, monitoring and evaluation. The need for internalization and internally self driven controls and incentives provides the key for success.
LifeSkills conducts voice of the customer services including CX surveys, NPS and CES surveys, mystery shopping services, feedback systems conceptualization and implementation for corporates enabling them test actual delivery against defined service level standards. The X-ray vision from the customer’s view point enables gap identification and action planning towards bridging the gap to delivering on brand promises.
LifeSkills provides impactful and transformational service excellence and professional communication training vide signature programmes. The training focuses on transforming organizations’ service delivery by providing programmes that transform on a threefold model – The People, The Processes and The Performance.
Organizations that perform well will wrap their direction around the mandate that planning is key and strategic direction must govern their operations. LifeSkills assists clients develop their organizational strategy complete with implementation plans, guided implementation framework and a monitoring and evaluation framework to create brand success. Clear vision delivers clear results.
LifeSkills’ holistic experience across industry, assists organizations resource fitting professionals for brand, marketing and customer service positions. A rigorous methodology to acquire an in-depth understanding of the corporate’s unique and specific needs and a deliberate strategy to match the right resources to effectively deliver on the organization’s objectives is employed.
LifeSkills has a track record for seamless event coordination and facilitation. The ability assess customer needs and desired outcome for events, and to execute these needs, forms the basis for LifeSkills’ successful event management model. This has seen the delivery of various events including exhibitions, product launches, education forums, award ceremonies, client workshops, executive breakfast meetings and gala dinners that meet the customer’s expectations and standards.
At LifeSkills, we are storytellers. We assist businesses to tell their stories to their audiences in a captivating way that allows people to peak into the organizations’ operations and way of life of its people. This involves content creation for websites, company profiles, brochures, team profiles and marketing materials. Our writing services also extend to writing speeches, articles and business proposals. LifeSkills also offers high quality editing and proofreading services for workshop reports, books, plays, dissertations, reports, CV’s, marketing materials, press releases or other business documents.
“The secret to good writing is to strip every sentence to its cleanest components.” ― William Knowlton Zinsser. Author – Of Writing Well
The most critical component of excellent corporate performance and sustainable success is holistic leadership. Facilitation of an effective, transformational and galvanised corporate leadership is one of LifeSkills core competencies. The key objective is to sharpen leadership skills to embrace a holistic approach to create leaders of influence.